KEY RESPONSIBILITIES:
● Deliver comprehensive support to operations teams, ensuring smooth workflows.
● Collect and document customer/client feedback, providing actionable insights to enhance product quality
and satisfaction.
● Take ownership of customer/client issues end-to-end, ensuring timely resolution and proper escalation
when needed.
● Troubleshoot product and service issues in collaboration with relevant teams to identify and resolve root
causes.
● Consistently achieve or exceed SLAs, including response times, resolution times, and customer/client
satisfaction goals.
REQUIREMENTS:
● Bachelor’s degree in Computer Science, Computer Applications, or a related field is preferred.
● 0–1 year of internship or work experience in product or customer support is a plus.
● Availability to work from the office as required.
● Strong communication skills in both Hindi and English are mandatory.
● Exceptional attention to detail and ability to handle sensitive information securely.
● Understanding of SQL for querying and analyzing data is preferred.
● Strong problem-solving skills with a proactive approach to addressing customer/client or operational
concerns.
● Ability to manage multiple high-priority support requests efficiently.
● Knowledge of Excel or Google Sheets for data tracking and reporting.
● Understanding of system basics and troubleshooting concepts
● Willingness to work on weekends and national holidays as per roster timings.
